My order was cancelled

[Nathan1551]

My order was cancelled it said I did but I didn't and I signed up again and it's not showing that I have products for delivery

[Daniel0210]

@Nathan1551 
It’s possible you may have failed the required credit check(s). For a sim only deal there is a soft credit check. For a device as well Sky do carry out a second, more thorough check. Also, emails confirming or cancelling the order sometimes arrive out of sequence. See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile
Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Any initial payment you’ve made should hopefully be refunded after about 14 days.

[Nathan1551]

No I passed the credit check the guy at the stall who applied for the second time said I passed

[Daniel0210]

@Nathan1551 

I'm not sure a Sky rep at a stall in a shopping centre will get updates on credit checks there and then but I may be wrong.

Anything showing here

https://www.sky.com/help/articles/track-sky-order

[caesarome]

@Nathan1551 

The emails are not very clear but if you have been sent a cancelled email then ordering again will not see you pass the credit check again.

[Nathan1551 · Accepted solution]

@Daniel0210 I've got things sorted I ended up phoning the up and they said it wasn't showing because my account hasn't gone live yet

[Rhianna66]

so did you get your order? As mine is showing in orders but I had the cancel email and then tanks for ordering email 

[Daniel0210]

@Rhianna66 

As stated to the APP it's possible you may have failed the required credit check(s). Also, emails confirming or cancelling the order sometimes arrive out of sequence. See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile
Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Any upfront payment you’ve made should hopefully be refunded after about 14 days.