My old sim for Samsung S22 will not working in my new Samsung S25+

[LAURALU01]

I have just received my new Sansumg S25+ and my old sim will not transfer or work in my new phone.   It says i need to do this via Sky but i cannot get hold of anyone ...how do i get this done? 

[63johnw]

Hi @LAURALU01  are you trying to insert your old sim into the new phone ? What's happening when you try to?

[LAURALU01]

It says that my old sim does not support transfer 

[63johnw]

Can you confirm you have taken the physical sim from your old phone and have put it in the new phone @LAURALU01  ?

[LAURALU01]

I can confirm that i did this 

[63johnw]

Have you looked here @LAURALU01  ?

https://www.samsung.com/uk/support/switching/

[LAURALU01]

Thank you ..it all works now 

Thank you for your help