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Discussion topic: My mum cannot phone my mobile without it being engaged.She has a landline and cannot use a mobile.Sh

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This message was authored by Fi1972 This message was authored by: Fi1972

My mum cannot phone my mobile without it being engaged.She has a landline and cannot use a mobile.Sh

Do I need to use another provider?

 


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This message was authored by caesarome This message was authored by: caesarome Answer

Re: My mum cannot phone my mobile without it being engaged.She has a landline and cannot use a mobil

Posted by a Superuser, not a Sky employee. Find out more

It isn't clear where the issue lies so can your mum call other people, if so are you using Wifi calling on your mobile ?

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This message was authored by caesarome This message was authored by: caesarome Answer

Re: My mum cannot phone my mobile without it being engaged.She has a landline and cannot use a mobil

Posted by a Superuser, not a Sky employee. Find out more

It isn't clear where the issue lies so can your mum call other people, if so are you using Wifi calling on your mobile ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Fi1972
Topic Author
This message was authored by Fi1972 This message was authored by: Fi1972

Re: My mum cannot phone my mobile without it being engaged.She has a landline and cannot use a mobil

  • Hi Mum mainly phones landlines.She has recently come out of hospital after 23 weeks .Before then she could phone my mobile.She can phone my sisters mobile but I live a long way from her.Does this make a difference?
  •  
This message was authored by caesarome This message was authored by: caesarome

Re: My mum cannot phone my mobile without it being engaged.She has a landline and cannot use a mobil

Posted by a Superuser, not a Sky employee. Find out more

Are you able to call her ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Fi1972
Topic Author
This message was authored by Fi1972 This message was authored by: Fi1972

Re: My mum cannot phone my mobile without it being engaged.She has a landline and cannot use a mobil

Yes I phone her at set times but she cannot phone me.

This message was authored by caesarome This message was authored by: caesarome

Re: My mum cannot phone my mobile without it being engaged.She has a landline and cannot use a mobil

Posted by a Superuser, not a Sky employee. Find out more

I would suggest that you report it to Sky on 150 and that you mother reports it to her telephone supplier.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Fi1972
Topic Author
This message was authored by Fi1972 This message was authored by: Fi1972

Re: My mum cannot phone my mobile without it being engaged.She has a landline and cannot use a mobil

Thanks for your help.Will do as you suggested x

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