My monthly payments

[Taffy711]

My monthly payments are £13 it was a sim only, but for some reason I'm being charged £18 , I'm really confused why ????? I need this sorting I can't ring cause I've been cut off,

[caesarome]

Is this £18 bill your first one because if so the first and sometimes second bill are higher as the cover a longer period than the usual 4 weeks so have you checked your future bills to see what they show that you are going to be billed ?

[Daniel0210]

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@Taffy711 wrote:
I can't ring cause I've been cut off,

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@Taffy711 
If your Sky mobile services have been restricted (it’s normally only a missed payment that triggers this), Sky won’t reinstate them until you’ve paid what (Sky believe) is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. Any calls to Sky will only prompt you to make your payment.

If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week as banks are closed.

[Taffy711]

No this isn't my first bill I've been paying £13 per month, 

And for some reason I've been charged £18 and this is the 2nd time they have taken £18 out.

[caesarome · Accepted solution]

It could be that the £13 price was a discounted one that has now finished so how long had you been paying the £13 price ?

[Taffy711]

 Since January 2024

That was my SIM only deal just £13 per month 

[caesarome]

If your bill gives no clue as to why there has been an increase you might want to call Sky on 150 about it.

[Taffy711]

I'm going to thanks

I need this sorting asap