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Message posted on ‎12 Sep 2025 08:27 PM

My monthly Data Balance is showing as 0

When I logged into the My Sky app to transfer 5gb of data from my piggybank, I noticed my balance for my data was showing as 0.  I transferred 5gb of data from my piggybank yet the balance still shows as 0.  Please help.

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Message posted on ‎12 Sep 2025 09:42 PM

Re: My monthly Data Balance is showing as 0

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@Gazzab6 

Sometimes this can correct itself within a day or so, if it is still showing the same come Monday then you will have to contact Sky for them to look into it for you.

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Avatar for caesarome
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This message was authored by: caesarome Answer

Message posted on ‎12 Sep 2025 09:42 PM

Re: My monthly Data Balance is showing as 0

Posted by a Superuser, not a Sky employee. Find out more

@Gazzab6 

Sometimes this can correct itself within a day or so, if it is still showing the same come Monday then you will have to contact Sky for them to look into it for you.

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If someone has helped you then please click on the LIKES button in their post.
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Message posted on ‎13 Sep 2025 05:48 PM

Re: My monthly Data Balance is showing as 0

@caesarome thank you for that.  We are away in our caravan and I use my data and piggy bank to stream from a Roku stick.  It's still working, just hope Sky have a correct figure for when it rectifies itself.

 

many thanks for the reply.

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