My mobile order says its coming soon and is processing, but it has been 2 weeks since i ordered.

[Steveo353]

I ordered an iphone 2 weeks ago. I signed the credit agreement, but i still dont have the device. It is still saying processing and has no delivery date. It just says coming soon. It wasn't out of stock when i ordered it. Any ideas why?

[Daniel0210 · Accepted solution]

@Steveo353 
As we’re customers we have no insight into current stock levels or any delivery timescales. The most up to date information (after credit checks are complete) on your particular order should become available at:
https://www.sky.com/help/articles/track-sky-order

When your order is ready you should get an email from Sky, and then another from the courier (in the UK that’s usually DPD) which should have details of your 1 hour delivery time slot.

You haven't said what device you've ordered. You may need to contact Sky to see why there's a delay. Any orders for iPhone 17 models are likely to be delayed further as this happens every year when a new iPhone is launched.

[Gagan2]

Hi my account number is [Removed], I had ordered iPhone 17 pro max for my wife on 16 October 2025, I had to gift this phone to her on her birthday but I have not received the phone yet, my wife's birthday is on 9 November, they had shown 2 weeks delivery time there but till now I have not received any phone, please solve this for me. thank you

Moderator notes: Removed personal info

[Daniel0210]

@Gagan2 

You aren’t communicating with Sky by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

Your post has been removed as you've included personal information on a public forum. It'll return once moderated by staff. 

As we’re customers here we have no insight into stock levels or any delivery timescales.

iPhone 17:~ As the order is for a latest model iPhone, delays are always likely due to the usual supply and demand issues faced by Apple. This happens every year when a new iPhone is launched.

After credit checks have been completed the most up to date information on your particular order should become available at:
https://www.sky.com/help/articles/track-sky-order

When your order is ready you should get an email from Sky, and then another from the courier (in the UK that’s usually DPD) which should have details of your 1 hour delivery time slot.