My delivery did not arrive, and the product was returned back to Sky, I need you to resend my packag

[EugeniaGorscov]

My delivery did not arrive, and the product was returned back to Sky, I need you to resend my package

[63johnw]

Hi @EugeniaGorscov  you aren't talking to sky CS here so nothing will happen as a result of your post here. You will need to call sky to see why it's been returned to sky and ask if they will resend it. If you have a sky sim then call on 150. 

[EugeniaGorscov]

Hi, I was supposed to receive the package on Monday morning. I didn't receive anything, I talked to Dpd, they said that Sky requested the return of the package. On the Sky app it said that the driver could not leave the package safely. Now I still have no answer from Sky. Although I called them but no one answers.

[caesarome]

@EugeniaGorscov 

Try calling them throughout the day as you should be able to get through to someone if you stay on the line long enough.

[Rj13]

Same thing happened me aswell on the same day, if you haven't yet call sky explain your situation and one of the team members will help you.

I did the above and it could be one of the advance security checks they did.