My account says I am not eligible for sky swap but I have had my device for over 36months

[Hollyy_kx]

My account says I am not eligible for sky swap but I have had my device for over 36months

[Daniel0210]

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@Hollyy_kx wrote:

My account says I am not eligible for sky swap but I have had my device for over 36months

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@Hollyy_kx 

Correct. If you've had the phone for over 36 months it's paid for and you can't use the swap process. You can do what you want with it and order a new device through your account if you wish. 

See this link for an explanation on Swap 24 and Swap 36

https://helpforum.sky.com/t5/Sky-Mobile/What-is-Sky-mobile-Swap12-and-Swap24/ba-p/3409671

[caesarome]

@Hollyy_kx 

If you have paid off your device in full then you can no longer swap it as you now own it as you can only do a swap when you are still paying for it. If you are on Swap36 (and not Swap 24) then call Sky on 150 for help with this.

[Hollyy_kx]

I am still paying for it monthly just short of 3 years I have had it sorry 2 months left 

[Hollyy_kx]

Plus it has said not eligible for months as I also looked into this in February but because it said not eligible I left it 

[PandJ2020]

Call Sky on 150 - if you still have device payments then you should be able to swap.