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Discussion topic: My account is in credit can I request my money back

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This message was authored by Key2302 This message was authored by: Key2302

My account is in credit can I request my money back

I didn't realise my bill for this month had already come out so I payed an extra bit on my card now they've put it in credit but I want the money back how do I do this 

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This message was authored by Tim+Adams This message was authored by: Tim+Adams

Re: My account is in credit can I request my money back

Posted by a Superuser, not a Sky employee. Find out more

Hi @Key2302 

 

The credit will be used against your next bill, however if you want it back you'd need to call Sky to arrange and it would probably take 3 to 5 working days.

 

Thanks,

Tim

Sky Glass with Sky Live, Sky Stream & Sky Protect - FTTP 2Gbps
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: My account is in credit can I request my money back

Posted by a Superuser, not a Sky employee. Find out more

@Key2302 

If you don't want to call we can maybe get you some help on here but any refund will still take 3-5 working days. Let us know on this thread if you want to try that.


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by JordanLinford This message was authored by: JordanLinford

Re: My account is in credit can I request my money back

I have loads of credit I would like back, how would I do this as I can't be on the phone call while working?

This message was authored by caesarome This message was authored by: caesarome

Re: My account is in credit can I request my money back

Posted by a Superuser, not a Sky employee. Find out more

@JordanLinford 

Can we ask what this credit is from so for example have you overpaid on your bills ?

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