My Sky app will not let me use the app since ive got my new phone so i cant access my mobile account

[BLOODBANE]

I need help to get my sky app to let me use the app

[caesarome]

What is happening when you login to the app on your new phone ?

[BLOODBANE]

It says " Your account is not authorised to use the my sky app. I have used it when I first git the phone.

[caesarome]

Are you using the same login details as you used for your first phone ?

[BLOODBANE]

Yes I am

[caesarome]

@BLOODBANE 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to @BLOODBANE.