My Sky App not showing mobile information anymore

[Pealor]

We recently got Sky TV and Broadband but now the information isn't on the My Sky app for the mobiles that we have with them. It says to sign in when I go on to the Mobile part of the App but then says there's an error when I sign in. 

[caesarome · Accepted solution]

@Pealor 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent an invite to chat.

[KWN1]

I'm haing the same problem. My Sky App does not show mobile data and says there is a technical problem and to try later.

[caesarome]

@KWN1 

Hsve you deleted then I'm stalled the app again ?

[KWN1]

Yes. Still didn't work. Same message: "technical difficulties"

[caesarome]

@KWN1 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Lisa-P1987]

Update - Spoken to @KWN1 and after a check, we found they were not using the primary Sky ID., They are now all logged in and online with their mobile account 🙂

[MickBlucky]

When I sign in and try to go to mobiles, as I want to roll data. It shows an error and won't let see anything

[caesarome]

@MickBlucky 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Tom-W19]

Hi @MickBlucky 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[mcre]

I am having the same issue. Mobile information not showing and technical issue appearing when attempting to view anything to do with mobile.