Motorola E13 Android 13 Mobile Data not working

[Iain073]

I changed to a Motorola E13 month or so ago. Hadn't noticed any issues as using in the house through Wi-Fi. Yesterday me and the wife went out with the dogs and she tried contacting me on WhatsApp call and message. I hadn't received them, when I got home and Wi-Fi connected came through. My wife has an iPhone with the same Sky sim deal as myself. Went outside and we tried again, nothing and I get no internet connection when I try. Checked for internet address BBC through Google again no internet connection. Checked online and checked mobile data settings, there correct and had Sky send new Network settings sent and applied. Sky coverage says there's an issue in our area and are looking into it. But my wife has the same sim deal as mentioned, so surely she should have the same issue and she doesn't. Not sure what to do now?

[caesarome]

Does your device find the Sky network and does it show that is connected to it via 4G ?

[Iain073]

@caesarome. It's showing LTE

[caesarome]

Then your issue could be down to this:

---

@Iain073 wrote:
Sky coverage says there's an issue in our area and are looking into it. 

---

Although why your wife's device would work I wouldn't know but unless the issue at your local mast is fixed this could well continue to happen. See what happens if you go further afield so your device has to connect to a different mast.

[Iain073]

@caesarome thanks for your comments. We went back to the park around 6 miles from us and it's the same, but my wife's works, as usual?

[caesarome]

One thing to try would be a replacement sim:

https://www.sky.com/help/articles/replacement-sim

[Iain073]

@caesarome I looked at one of your answers on another related article. Checked the APN's and the only one was the MMS. So added the internet as you had said and all working. Thanks for all your help.

[caesarome · Accepted solution]

Glad you have fixed it @Iain073 .

[infamouspip]

Hi @Iain073 @caesarome! I think my daughter is having this same problem with her new Motorola G14. Could you link the related article you mention please, or summarise the fix which worked for Iain? I've not been able to track it down.

Thanks,
Tim

[caesarome]

@infamouspip 

Usually for an Andriod phone these are the settings:

Name: Sky Mobile Internet

APN: mobile.sky

Which are usually found somewhere like settings > mobile data.

You can also have them sent to the phone:

Go to sky.com/networksettings (My Account > Mobile > Settings) and sign in with your Sky iD.
Select the mobile number or SIM name you're having trouble with.
Scroll to 'Resend network settings' and select Request settings.
Save the settings when your receive them and reboot your phone.

[infamouspip]

Thank you - I'll try that.

[infamouspip]

Yep - that sorted it, thanks. Once you'd pointed me in the right direction, I could copy the APN settings for internet from another phone on the network.