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Discussion topic: Mobile sim not working

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This message was authored by JaneK This message was authored by: JaneK

Mobile sim not working

4 weeks ago I switched to Sky mobile for both me and my husband.  Got new phones too.  Worst thing I could ever do! 

 

Activated his sim and the phone worked for 2 days, then got not connected to network when trying to make a call and straight to voicemail when ringing him.  Sky sent a new sim which I duly activated.  Was told by the mobile team not to activate the new sim and they were 'fixing' the issue.  Then was told to activate the replacement sim after a week without the phone working and the phone came back on.

 

The phone has gone down again for a second time and have had no service since Sunday!  After numerous phone calls from my phone (which I still have with my old provider) we are still no nearer to getting his phone working.  Have done everything from taking the sim out, cleaning it, trying it in the old phone but nothing has worked.  Come on Sky I need this sorted out.

 

He is a cancer patient and has had several falls recently at home.  He can't call me to let me know as the phone doesn't work.  The hospital, GP and other people he needs to see can't contact him so all have been advised to call my number.  I find it incredible that in 2024 they can't get their act together.

JaneK
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This message was authored by caesarome This message was authored by: caesarome

Re: Mobile sim not working

Posted by a Superuser, not a Sky employee. Find out more

This is possibly a long shot but can you try this:

 

https://helpforum.sky.com/t5/Sky-Mobile/Can-t-call-landlines-from-Sky-Mobile-Calls-to-Mobiles-work/m...

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JaneK
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This message was authored by JaneK This message was authored by: JaneK

Re: Mobile sim not working

It doesn't work no matter what we do.  We can't log into some of his other accounts due to verification requireements.   No phone = no verification!

 

I have been a customer for almost 25 years. 

 

Sky this is a warning.  Unless this is resolved by Monday morning I will be cancelling everything I have with Sky - tv, Q,, broadband, mobile.

 

I will be cancelling all direct debit payment and instruct my bank to deny any attempts from Sky to take payment.  

 

I have never experienced such shocking lack of customer service and lack of empathy given my situation.  

 

If need by, see you in court Sky!

 

 

JaneK
This message was authored by caesarome This message was authored by: caesarome

Re: Mobile sim not working

Posted by a Superuser, not a Sky employee. Find out more

This is a customer helps customer forum so you are not talking to Sky.

 

Cancelling your direct debit will not see jump in and suddenly fix your issues and will only see you having further issues going forward.

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This message was authored by GD1 This message was authored by: GD1

Re: Mobile sim not working

Posted by a Superuser, not a Sky employee. Find out more

@JaneK  Just to clarify crossposting/makiing threats in a publuic forum won 't get your issue sorted.

 

Cancelling won't get your issue sorted, threats to go to court won't get your issue sorted.  I'm always amused by people who think making threats will work, they won't.  

 

All your other posts you placed elsewhere in  the forum have been removed.

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

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