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Discussion topic: Mobile phone not working

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Message posted on ‎04 Oct 2025 08:33 AM

Mobile phone not working

Hi my wife came back from Turkey last night and her mobile isn't working, no calls, data etc...only WiFi. Her phone basically still says she's in Icmeler when looking at her location for the weather. Can someone advise what she can do to fix this please?

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Message posted on ‎04 Oct 2025 09:43 AM

Re: Mobile phone not working

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@Tsmith53 

Make sure this is set to automatic or home:

 

Settings > Mobile Data > SIM Applications > Make sure this is set to home/automatic

 

 

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Message posted on ‎04 Oct 2025 10:04 AM

Re: Mobile phone not working

Thanks, no joy so I'm currently waiting on a call back from Sky 

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Message posted on ‎04 Oct 2025 10:07 AM

Re: Mobile phone not working

Posted by a Superuser, not a Sky employee. Find out more

Is her wife connected to a Wifi or mobile data network ?

What is that setting I posted above set to ?

What happens after a reboot of her phone ?

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