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Discussion topic: Mobile payment problems

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This message was authored by Lpool36 This message was authored by: Lpool36

Mobile payment problems

Hi I have paid the mobile bill manually however sky have now taken the direct debit out and has resulted in two payments in one month out of my account 

anyone know how to get this solved please 

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This message was authored by 63johnw This message was authored by: 63johnw

Re: Mobile payment problems

Posted by a Superuser, not a Sky employee. Find out more

Hi @Lpool36  as you have found if you have a direct debit set up then never make a manual payment as sky will still take the direct debit. If you leave it then it will show as a credit on your account and should be used to pay next months bill. 





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This message was authored by caesarome This message was authored by: caesarome

Re: Mobile payment problems

Posted by a Superuser, not a Sky employee. Find out more

@Lpool36 

If you want the credit refunded then post back here as we can alert Skys messaging team to get in contact with you about this.

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