Discussion topic: Mobile payment problems

This message was authored by: Lpool36 · ‎02 Feb 2024

Hi I have paid the mobile bill manually however sky have now taken the direct debit out and has resulted in two payments in one month out of my account

anyone know how to get this solved please

This message was authored by: 63johnw · ‎02 Feb 2024

Hi @Lpool36 as you have found if you have a direct debit set up then never make a manual payment as sky will still take the direct debit. If you leave it then it will show as a credit on your account and should be used to pay next months bill.

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This message was authored by: caesarome · ‎02 Feb 2024

@Lpool36

If you want the credit refunded then post back here as we can alert Skys messaging team to get in contact with you about this.

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Discussion topic: Mobile payment problems

Mobile payment problems

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