Mobile/leaving-sky Link leading to "Whoops, there's been an error page" one time codes timed out.

[Jean_G]

After trying it for a week, and finding many issues with it, I am swapping me and my son from the Sky Mobile account back over to another provider.  I was sent 2 emails, 1 for me, the other for my son, that gave a one-time code that was vaild for 8 hours, and a link to authorize the transfer, but anytime I tried to access the link, it kept giving the "Whoops, there's been an error page" and it ended up never responding, leading the codes to time out. It's a Republic of Ireland account, and this isn't the first time I've had errors accessing anything to do with the Mobile section of Sky's website. Is there anything that can be done to assist with this? It would be greatly appreciated.

[caesarome]

If you give Sky Ireland a call they should be able to tell you/issue you with the code that you can then give to your new provider to move your numbers over to them. 

[Jean_G]

The problem with that is the other provider isn't the one looking for the code, it's Sky themselves who are looking for it. https://ibb.co/VWbKLbjj The link attached is a picture of the email. Also, I have already contacted Sky Ireland by calling and got absolutely nowhere with them after 45 minutes.