Discussion topic: Mobile cut off but bill paid

This message was authored by: Lauramx · ‎07 Aug 2022

Anyone know how I can contact sky , I've paid my bill this morning and they've cut me off so can't even ring them ?

This message was authored by: Daniel0210 · ‎07 Aug 2022

As well as paying have you set up a new continuous payment method? If you were more than two weeks overdue you may have to pay the next bill as well.

Once your payment has cleared and is in Sky’s account your services should be reinstated, although this may not be instant, especially at a weekend.

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: Lauramx · ‎07 Aug 2022

Yes I've also set up a new payment method and nothing is outstanding now says £0.00 owed

This message was authored by: Daniel0210 · ‎08 Aug 2022

@Lauramx

Then hopefully your mobile will be back up and running some time today once the funds have cleared.

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: Mobile cut off but bill paid

Mobile cut off but bill paid

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