Mobile bill

[Poll70]

I recently change over to sky mobile, I had the iPhone 14 plus the monthly payment was £37 a month, however my payments each month since I had the phone are only £9. Could somebody please explain why, I've been on the sky website and can't find any reason for this. 
many thanks.

[caesarome · Accepted solution]

Who were you paying the £37 a month to ?

Could the £9 be for the sim/data package ?

[Poll70]

Hi, I took out a contract with sky for £37 a month, that was January 23. I have paid just £9 a month since. 

[caesarome]

Was does your bills show, including the January one, do they make any mention of the iphone at £37 a month:

https://www.sky.com/manage/bill/

[Poll70]

Ok so just checked my bill and from January to August it states a payment of £9 each month. So then I went on to check Your Sim, device and Accessory, it states my device was dispatched. When I click on it, it tells me to track my order, so I clicked on track my order , it tells me to contact them to get a update on my order. 

[caesarome]

Is your iphone and sim on the same account as I am wondering if they are actually billing you for the phone via a different account ?

[Poll70]

Hi, we have checked everything there is definitely no payment for my phone going out. 
Thank you so much for you help and advice. 
I am going to contact them in the morning to try and sort this out. 

[caesarome]

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@Poll70 wrote:

I am going to contact them in the morning to try and sort this out. 

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I think that is the best thing to do, 150 is the free number to use to call them on.