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Discussion topic: Mobile bill

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This message was authored by Poll70 This message was authored by: Poll70

Mobile bill

I recently change over to sky mobile, I had the iPhone 14 plus the monthly payment was £37 a month, however my payments each month since I had the phone are only £9. Could somebody please explain why, I've been on the sky website and can't find any reason for this. 
many thanks.


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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Mobile bill

Posted by a Superuser, not a Sky employee. Find out more

Who were you paying the £37 a month to ?

 

Could the £9 be for the sim/data package ?

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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Mobile bill

Posted by a Superuser, not a Sky employee. Find out more

Who were you paying the £37 a month to ?

 

Could the £9 be for the sim/data package ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Poll70
Topic Author
This message was authored by Poll70 This message was authored by: Poll70

Re: Mobile bill

Hi, I took out a contract with sky for £37 a month, that was January 23. I have paid just £9 a month since. 

This message was authored by caesarome This message was authored by: caesarome

Re: Mobile bill

Posted by a Superuser, not a Sky employee. Find out more

Was does your bills show, including the January one, do they make any mention of the iphone at £37 a month:

 

https://www.sky.com/manage/bill/

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Poll70
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This message was authored by Poll70 This message was authored by: Poll70

Re: Mobile bill

Ok so just checked my bill and from January to August it states a payment of £9 each month. So then I went on to check Your Sim, device and Accessory, it states my device was dispatched. When I click on it, it tells me to track my order, so I clicked on track my order , it tells me to contact them to get a update on my order. 

This message was authored by caesarome This message was authored by: caesarome

Re: Mobile bill

Posted by a Superuser, not a Sky employee. Find out more

Is your iphone and sim on the same account as I am wondering if they are actually billing you for the phone via a different account ?

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Poll70
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This message was authored by Poll70 This message was authored by: Poll70

Re: Mobile bill

Hi, we have checked everything there is definitely no payment for my phone going out. 
Thank you so much for you help and advice. 
I am going to contact them in the morning to try and sort this out. 

This message was authored by caesarome This message was authored by: caesarome

Re: Mobile bill

Posted by a Superuser, not a Sky employee. Find out more

@Poll70 wrote:

I am going to contact them in the morning to try and sort this out. 


I think that is the best thing to do, 150 is the free number to use to call them on.

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