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Discussion topic: Mobile bill, billed twice for same product covering same dates, in 2 separate months

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Message posted on ‎05 Oct 2024 01:20 PM

Mobile bill, billed twice for same product covering same dates, in 2 separate months

Just upgraded all my families sim deals. I've been billed for the old package in both Sep & Oct bills ASWELL as new product in Oct bill-cannot understand why?
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Avatar for caesarome
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Message posted on ‎05 Oct 2024 01:25 PM - last edited: ‎05 Oct 2024 01:25 PM

Re: Mobile bill, billed twice for same product covering same dates, in 2 separate months

Posted by a Superuser, not a Sky employee. Find out more

It has probably occurred due to you changing the packages on the sims so going forward due your future bills show any credit for this ?

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Message posted on ‎06 Oct 2024 10:03 AM

Re: Mobile bill, billed twice for same product covering same dates, in 2 separate months

Hi, thanks for replying, no there's definitely no credits on future bills, just the agreed new package price.

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