Mobile account set up but now says cancelled and took my deposit
Hi I ordered a phone and it said complete and took my deposit and then had a mail saying cancelled but my order is set up and sky billing in set up, and it's not pending in my bank anymore I don't know if it's gone through or not has anyone had th same thanks
Re: Mobile account set up but now says cancelled and took my deposit
Posted by a Superuser, not a Sky employee. Find out more
Hi @Richard329 this usually means you have failed Skys more enhanced credit checks. The emails sometimes come in the wrong order. A call to sky will confirm but they won't be able to tell you why.
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Re: Mobile account set up but now says cancelled and took my deposit
Ok thanks, with my deposit not pending anymore and is showing as it's took in my bank will I get the money back, also if I go into the sky account it's all set up and everything even a bill, so confusing lol
Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to contact Sky to chase it up.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
