Mobile account not showing in app or online

[Tim86]

I received a text from Sky saying I'm out of data but when I go to the app or online my mobile accounts aren't showing. They used to be there but have disappeared 

[caesarome]

When you say they are not there, what do you see a blank page or are you being redirected to a different webpage ?

[Tim86]

I have an iPad and two mobile accounts but only the iPad is showing as an option to view, roll data to etc 

[caesarome]

So you iPad and both phones all used to be on the same account so you could select any of them to roll data to ?

[Tim86]

Yes, that's correct I used to be able to select between the three

[caesarome]

@Tim86 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

[Tom-W19]

Thanks for escalating. We've sent an invite to @Tim86.