Our mobile account was locked by the Sky risk team on April 29th and there is no sign of a resolution in sight. This came about because we ordered new IPads and the sky risk team locked the account because they thought the order was fraudulent. Despite us telling them that it was a genuine order, the account is still locked. Customer services cannot help as they also cannot access our account.
I have now run out of data this month and am unable to roll data over, so when I am out and about, I cannot receive or send texts. We are elderly (75 and 68) and are classed as vulnerable and having no access to data when we are out leaves us at risk. For example I am unable to call a taxi now, because they use texts to confirm.
we cannot involve the ombudsman for another four weeks, but we fully intend to take the complaint to them. We have complained to Sky in writing, but not had a response yet. I have also emailed the CEO. However our account remains locked.
we are furious about this and feel completely ignored by Sky and powerless to do anything about it. Any suggestions as to how to get this issue resolved quickly would be appreciated.
