Mobile Upgrade

[David+Bramham]

I have recently upgraded my phone and accidently requested a SIM rather than choosing teh SIM free option. Do I need to return the SIM o9r will it just be deactivated after a few weeks.

In addition I need to return my old phone but did not get the appropriate return labels etc. What can I do to trade the old phone in.

Thank you.

[caesarome · Accepted solution]

When the sim turns up do not activate it then after a while it will be cancelled.

Thevreturn label should be on the inside of the packaging that your new phone will come in, it might be quite small so can be missed. You can then use this packaging to return your old phone,

[David+Bramham]

Thank you.

Haqve checked the box and definitely no return label. Does Sky still have their live chat facility as think I need to speak to someone.

[caesarome]

Give Sky a call from your new mobile on the free 150 number as they will be able to sort this out for you.