Mobile Phone - unable to upgrade (services restricted)

[Parsons76]

I have three mobile phone accounts with Sky and trying to update two of the handsets, but when I click on "Start your upgrade", I get a message saying that my services are currently being restricted and I need to reinstate my services. I also have Sky TV and broadband and all accounts are paid up to date - has anyone had this issue?

[caesarome · Accepted solution]

@Parsons76 

If you call Sky on 150 they should be able to help you to do this. Just say nothing if asked any questions by the bot and remain on the line.