30-04-2018 08:31 AM
Hi @Jynxy - I think what you said there was that data settings on your device figures are not matching with the itemised breakdown on the billing area for your mobile. This might be something to contact us about although it may be something that takes a while to get to the bottom of.
01-05-2018 08:17 AM
Ive reset settings etc, even installed another app to check and both what sky says and the app are well out.
The app uses a vpn, so all traffic is diverted through that.
Not really impressed with sky mobile so far, half the standard features are missing and using extra data.
05-05-2018 06:58 PM
I started in February and 5th May is the first time I have looked at my usage. I use between 100mb and 250mb per month, yet by Sky I have used over a GB each month. I only have the 2Gb package. But if this is how they treat customers I'm going back to GiffGaff
Does anyone know where they get their figures from?? Also can they give you a list of when it was used and how much was used each time, similar to a phone call??
05-05-2018 07:53 PM
Also can they give you a list of when it was used and how much was used each time
Not sure about when the data was used but you can check what apps are using what data on your device itself in the mobile settings section.
23-05-2018 09:37 AM
Same issues here.
Our family have three sim only deals with Sky, which we moved from Vodafone. When on Voda, one phone NEVER went over 500mb per month in over 3 years, and the other never over 2.5gb per month in the same time. The third, 2gb a month.
I moved to Sky in the beginning of May, and I had to add an extra Gb to the first phone, 5gb to the second and 1gb to the third within 2 weeks of activating. This needs sorting Sky....
23-05-2018 10:09 AM
Sorry about the double post, but I can't see a way to edit the last post...
Just called Sksy about this, and the guy at the other end said that it can't be a network issue as "Sky Mobile uses the same amount of data as any other network", and wouldn't even try to explain why the usage exploded immediatly after the sim cards were swapped.
Well, I'm going to test out if there really is a difference. I still have a contract with Voda running on an iPhone SE(was going to swap to Sky when it ended, but thinking twice about it now). I'm going to make sure it has the exact apps and settings as one of the other phones(also SEs) and reset the data counter at the exact same time.
After a week, I'm going to double check how much each phone has used. I know it won't be mega accurate, but will be near as dam it...
30-05-2018 12:37 PM
Right choice as I have a 3 year contract so I'm stuck with Sky but never again will I trust Sky
Ok now Im really confused here. I am into my third month with sky mobile and to ensure I have plenty of data have 5gb every month. The last couple of months I havnt used all the allowance but this month for some reason all my 5gb of data has gone in just 10 days. Anyone else had a simular issue? I have checked my mobile account online and basically its telling me that nealry 3gb has gone in the last 24 hours. Im really cheesed off as I have no idea how this has happened. Any ideas anyone?
04-06-2018 05:33 PM
We got a new phone a couple of weeks ago and it's eating data, it's an iPhone 8 that's used by my daughter. Her old phone was an iPhone 7 and she never had an issue with data usage, she's really strict with herself but this new phone has gone through a GB in a couple of days! The settings are the same as her old phone and after contacting Sky (twice) about we've been advised to return the phone but it could be up to 14 days between sending this one back and receiving the replacement. Not particularly happy at the moment. 😤
Anyone have any other solutions, thinking about going to my nearest Apple store to see what they can advise but that's a 50 mile round trip.
05-06-2018 12:48 AM
I want to add my annoyance to this subject too! For the last few months I’ve been consistently using up my data for no apparent reason too. I was with another mobile provider for over 5 years and never had an issue with my data usage! 😠
05-06-2018 03:57 AM
I have warned countless people , family, friends and work colleauge about this issue. Sky need to sort this out because I will continue to warn people. I'm so annoyed I will be getting rid of Sky tv when my contract expires soon
05-06-2018 09:28 AM
Some things to try (sorry this is a bit iPhone biased but maybe others will be able to help with Android equivalent).
I would also like to add that none of these tips are really my own work - just from Googling.
05-06-2018 10:15 AM
It seems a little random, we have three iPhone 8s but its only the latest one we have that seems to have an issue with data usage, looks like the phone is going back after discussing the issue with a Sky advisor yesterday and being talked through what the settings should be. The phone is set up as per the iPhone 7 it replaced and, I may add didn't have any issues but was on O2, the settings are very similar to my phone, which doesn't seem to use ridiculous amounts of date so we've been told it must be the phone so we are in the process of returning it.
05-06-2018 05:12 PM - last edited: 05-06-2018 05:44 PM