Mobile Bill with 40 International Calls on same day

[Rigits12]

 

 

Just received latest mobile bill and horrified to see that instead of usual £20 per month charge it was actually £109! On checking, it identified £89.50 worth of international calls.

when I checked, the bill itemized 40 calls all made on the same day to an American number. The calls started at 08.40 and went right through till 16.00. Each call lasted only a matter of seconds.

 
i called Sky Help and spent over 50 minutes trying to explain that this was a mistake. Don't know anyone in the USA and the call pattern was just illogical- no one would sit on the phone for 8 hours redialing the same number.

I was told the calls had been made so there was nothing that could be done . I tried again and asked them to look at the call logs of my mobile for last three years and no international calls have been made and bills always £20.

Any advice greatly appreciated.

[caesarome]

Could it by any app you have on your phone that is calling this number as it seems odd that it appears to be the same number ?

[Rigits12]

@caesarome 

Thank you but I can't see any of the apps can have done this as don't have that many .

it is totally strange tgat tgeycsrexall on same day and when you look at the times done are only 20 seconds in between - but none of them lasting long enough to have any sort of conversation. I have tried to look up the money but nothing coming up 

[caesarome]

Does your phone's call history have these down as being called ?

[Rigits12]

@caesarome 

It shows one call in the log which is strange but not 40. 
I really cannot explain it at all. Not sure if phone has been hacked but don't understand why the mum bet is in the call log as I certainly didn't call it.

[caesarome]

ignoring the 40 for a minute, could anyone else got hold of your phone at the time shown on the call in your log as it does appear that the call was made as it has been logged ?