Mis-advertising - Sky mobile VIP deals

[vIrritated]

Sky VIP mobile deals are being mis-advertised.

You can only have the deals apparently if you take out a new sim card. This is not covered in the legal bit.

Sky operator not able to help at all and I have indicated I will take my mobile business elsewhere as out of contract.

Been with Sky about 15 years, but will not remain a customer.

Will move television and internet too once dates to renew come around.

Seriously not impressed, and as an aside I spent 2 days trying to beat the robot on the phone to talk to a human, which got me nowhere.

[PandJ2020]

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@vIrritated wrote:

This is not covered in the legal bit.

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Mine says: (My emphasis)

"Offer only available to Diamond-tier Sky VIPs when purchasing a new data plan".

I've never seen such an offer without this.  (There is a workaround but requires porting your number out of the network and back in again)

[vIrritated]

Whilst I can agree that is the wording, in my opinion I would be purchasing a new data plan, as I am out of contract.

[PandJ2020]

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@vIrritated wrote:

Whilst I can agree that is the wording, in my opinion I would be purchasing a new data plan, as I am out of contract.

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Unfortunately your understanding is incorrect.  You already have a dataplan even if it's 'out of contract' - it's still subject to a contract but simply not subject to any minimum term.

A new dataplan will have a new phone number.  As I said you can use a protracted method to workaround it.

[Miller54]

It says offer available when purchasing a new data plan. If you change your data plan you are clearly purchasing a new plan, so yes it is misleading and may be in breach of ASA rules.

[PandJ2020]

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@Miller54 wrote:

If you change your data plan you are clearly purchasing a new plan

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I personally disagree with that interpretation - but who am I to judge...

Let us know what the ASA says.