Manual payment - phone bill

[AT19971]

Direct debit was missed but I made a manual payment thinking it would cover monthly payment. Not sure what to do? Can this amount not be used to cover this month's phone bill? 

[PandJ2020]

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@AT19971 wrote:

Direct debit was missed but I made a manual payment thinking it would cover monthly payment. Not sure what to do? Can this amount not be used to cover this month's phone bill? 

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The DD will automatically retry after 10 days if it 'failed' due to lack of funds.  Any manual payment you made would be consider as a payment towards the next month's bill.

Once the recollection succeeds and your account shows a credit then call Sky to process a refund (it takes 3-5 working days).

[Daniel0210]

@AT19971 

If you have a continuous payment method set up (which the T's and C's state you should have), you never need to make a manual payment. Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid.

This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days. We used to escalate this to the Messaging Team on here but unfortunately that process is not currently available. Either call, use Sky Assistant or perhaps use social media to initially make contact.