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Discussion topic: Major Issue on Sky Mobile Credit Agreement Payment Page

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This message was authored by Cestrian This message was authored by: Cestrian

Major Issue on Sky Mobile Credit Agreement Payment Page

Been trying to pay off a credit agreement early for months now. Every time I go to the make a payment page and click on it, as detailed below: 

 

Screenshot 2024-09-17 at 18.18.11.jpeg

 

I just get this reponse:

 

Screenshot 2024-09-17 at 18.22.34.jpeg

It happens everytime. It doesnt matter what browser I use. I even rang Sky mobile and the same error happened when the lady tried to put my payment through over the phone! Seriously, this fault on the website has been happenig for months now. Really needs sorting Sky! Get your website team on it! 

 

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This message was authored by caesarome This message was authored by: caesarome

Re: Major Issue on Sky Mobile Credit Agreement Payment Page

Posted by a Superuser, not a Sky employee. Find out more

I'm afraid you are only telling other customers here so if this issue continues then calling is all you can do and hope that whoever you talk to next can take the payment from you,

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Cestrian
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This message was authored by Cestrian This message was authored by: Cestrian

Re: Major Issue on Sky Mobile Credit Agreement Payment Page

Thanks. Do you know if Sky Mobile has a tech support email for the website? 

This message was authored by 63johnw This message was authored by: 63johnw

Re: Major Issue on Sky Mobile Credit Agreement Payment Page

Posted by a Superuser, not a Sky employee. Find out more

Hi @Cestrian  unfortunately sky don't have a customer facing email that can be used. 

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