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Discussion topic: Lost phone, block sim card and send a new one out please

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This message was authored by: Loopylou85gy

Message posted on ‎22 Jul 2024 09:59 AM

Lost phone, block sim card and send a new one out please

Lost phone, need sim canceling and a new one sent out
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Avatar for 63johnw
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This message was authored by: 63johnw

Message posted on ‎22 Jul 2024 10:11 AM

Re: Lost phone, block sim card and send a new one out please

Posted by a Superuser, not a Sky employee. Find out more

Hi @Loopylou85gy  look here for what to do, posting here won't be sufficient as it mainly customer helps customer with no account access. 

https://www.sky.com/help/articles/lost-or-stolen-sky-mobile

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This message was authored by: Loopylou85gy

Message posted on ‎22 Jul 2024 10:34 AM

Re: Lost phone, block sim card and send a new one out please

Hi I've been on that and I don't know what to do... I only need it blocking can't be that hard to do it. Was easy before changed everything 

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This message was authored by: 63johnw

Message posted on ‎22 Jul 2024 10:54 AM

Re: Lost phone, block sim card and send a new one out please

Posted by a Superuser, not a Sky employee. Find out more

You need to call sky using the number(s) mentioned in the help page @Loopylou85gy  you have to report it to Sky or you will be liable for any charges made against your sim. 

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I AM NOT A SKY EMPLOYEE

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I Wont Respond To Direct Messages So Ask Any Questions Here
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Message posted on ‎22 Jul 2024 10:56 AM

Re: Lost phone, block sim card and send a new one out please

Posted by a Superuser, not a Sky employee. Find out more

@Loopylou85gy 

It's worth also reporting it lost on the Immobilise website

https://www.immobilise.com

 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Message posted on ‎23 Jul 2024 01:37 AM

Re: Lost phone, block sim card and send a new one out please

I have lost my kat new sim. And don't want a replacement
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Message posted on ‎23 Jul 2024 01:52 AM

Re: Lost phone, block sim card and send a new one out please

Posted by a Superuser, not a Sky employee. Find out more

@Kat6279  You need to follow the advise already posted as they apply to you also.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎24 Aug 2024 09:20 PM

Re: Lost phone, block sim card and send a new one out please

Hi have lost my sim card and I need it blocking
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Message posted on ‎24 Aug 2024 09:58 PM

Re: Lost phone, block sim card and send a new one out please

Posted by a Superuser, not a Sky employee. Find out more

The advice already given here applues to you as well @Amelia121 so have you read the ppsts above ?

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