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Discussion topic: Lost network mid e-sim transfer

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This message was authored by Smith2690 This message was authored by: Smith2690

Lost network mid e-sim transfer

Hi 

 

I was processing the change to an e sim so I can use my Apple watch away from my phone and mid way through I have lost network connection and now cannot get my security code to log in. 

please help 

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This message was authored by 63johnw This message was authored by: 63johnw

Re: Lost network mid e-sim transfer

Posted by a Superuser, not a Sky employee. Find out more

Hi @Smith2690  sorry your post is a little unclear. Sky esims don't work in Apple Watches ? What exactly are you doing ? 

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Smith2690
Topic Author
This message was authored by Smith2690 This message was authored by: Smith2690

Re: Lost network mid e-sim transfer

Okay well I didn't know that. There was an option to register e sim which I did and now I have no signal or network. 

I can't call, text or use my mobile data. 

ideally I'd like to know how to fix the issue 

This message was authored by 63johnw This message was authored by: 63johnw

Re: Lost network mid e-sim transfer

Posted by a Superuser, not a Sky employee. Find out more

So @Smith2690  you were trying to convert your phones sim to an esim and it's stopped working ? 

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
Smith2690
Topic Author
This message was authored by Smith2690 This message was authored by: Smith2690

Re: Lost network mid e-sim transfer

I've requested a new sim now so I will activate it on arrival and hopefully I'll be back up and running again in a couple of days.

 

thanks anyway 

This message was authored by 63johnw This message was authored by: 63johnw

Re: Lost network mid e-sim transfer

Posted by a Superuser, not a Sky employee. Find out more

Yes that's what I was leading up to suggesting once I was sure of your issue @Smith2690  👍🏼

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I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
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