Linking skyid not recognising bank details

[NikkiPotts]

Hi so i have been with sky for a long time decided to get a mobile. Areived today and i have gone in to try and activate esim but i have to link my sky id to the account. When i do this and get to the bank account bit it tells me the information is wrong and it absolutely isnt ! Last 6 digits of bank account number not card number and i cant proceed ? Anyone have any ideas ?? 

[caesarome]

@NikkiPotts 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @NikkiPotts to chat.