Linking my sky mobile account

[Tanya5]

I have recently got a new phone and cannot link my mobile account on the my sky app.  I put in all my details correctly but it keeps saying there is a problem. I don't know what else to do. 
Can someone please help as trier for 2 days now. 🙈

Thank you

[caesarome]

@Tanya5 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Tanya5 an invite to chat.

[Lisa-P1987]

Update - spoken with @Tanya5 and after a few checks, they are logged in 🙂

[Cher43]

I can't link my new mobile to my Sky account, I keep getting a error message ?

[caesarome]

@Cher43 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[charlied1988]

Hello,

I am having the same problem, I cannot link the accounts. I keep getting an error message.

Thanks

[caesarome]

@charlied1988 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to @charlied1988.

[Greenfingers001]

Update:

Spoke with @charlied1988 and resolved issue

Thanks again for the escalation have a great evening 🙂

[debbiet2005]

I can't get my sky id to link

[caesarome]

@debbiet2005 

Would you like to be contacted by the messaging team on here ?

[debbiet2005]

Yes please

[caesarome]

@debbiet2005 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.