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Discussion topic: Linking my mobile

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This message was authored by SheilaOs This message was authored by: SheilaOs

Linking my mobile

I am trying to connect my sky mobiles to my sky account. I have entered the requested details but keep being told it can't connect to my account. 


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This message was authored by Greenfingers001 This message was authored by: Greenfingers001 Answer

Re: Linking my mobile

Posted by a Sky employee

Thanks for escalating this. We’ve sent @SheilaOs  an invite to chat.

View this Answer within the discussion

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This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Linking my mobile

Posted by a Superuser, not a Sky employee. Find out more

@SheilaOs To get you some help, I’ve escalated your post to sky community chat who hopefully will be in contact and send you a private community message/email so I would recommend that if not already on, you turn email/private message notifications on to avoid missing any alerts

So look out for a chat bubble across the bottom of the screen when logged onto the forum

This link explains how this works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Be reassured the email & message is from Sky and your details are safe and secure.

Once you receive an invite you’ll have 48 hours to initiate a chat before it automatically times out, also ensure you login to the forum periodically for 48 hours after receiving the invite and check the chat bubble for any responses from sky and make sure you respond to each message from sky within 48 hours of each message, or the chat will time out again

NB 1 If your post has been escalated for a non return fee issue please note proof of postage is required without it refunds are at sky’s discretion

NB 2 If you are using Safari please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Chrome


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by Greenfingers001 This message was authored by: Greenfingers001 Answer

Re: Linking my mobile

Posted by a Sky employee

Thanks for escalating this. We’ve sent @SheilaOs  an invite to chat.

This message was authored by Ready04221 This message was authored by: Ready04221

Re: Linking my mobile

I need help too please 

This message was authored by Ready04221 This message was authored by: Ready04221

Re: Linking my mobile

I need help too please as I can't link mine either 

This message was authored by caesarome This message was authored by: caesarome

Re: Linking my mobile

Posted by a Superuser, not a Sky employee. Find out more

@Ready04221 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Linking my mobile

Posted by a Sky employee

Thanks for escalating. We've sent an invite to @Ready04221.

Thanks
Tom
This message was authored by Linz+e+p This message was authored by: Linz+e+p

Re: Linking my mobile

I need help too

This message was authored by Jaynie+A This message was authored by: Jaynie+A

Re: Linking my mobile

I need help with this too. I've had my phone for almost a year and NEVER had access due to being unable to link. I've phoned multiple times and still can't link (it keeps saying technical difficulties)

This message was authored by caesarome This message was authored by: caesarome

Re: Linking my mobile

Posted by a Superuser, not a Sky employee. Find out more

@Linz+e+p @Jaynie+A 

To get you some help with this I have escalated your posts to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Linking my mobile

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Jaynie+A and @Linz+e+p  invite to chat.

This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Linking my mobile

Posted by a Sky employee

Update:

 

Spoke with @Jaynie+A and resolved sign in issues

 

Thanks again for the escalation have a great evening

This message was authored by claire855 This message was authored by: claire855

Re: Linking my mobile

I have the same issue and can't connect my Sky Mobile account to the TV/Broadband account using the app. Please can someone advise.

Thanks!

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Linking my mobile

Posted by a Superuser, not a Sky employee. Find out more

@claire855 To get you some help, I’ve escalated your post to sky community chat who hopefully will be in contact and send you a private community message/email so I would recommend that if not already on, you turn email/private message notifications on to avoid missing any alerts

So look out for a chat bubble across the bottom of the screen when logged onto the forum

This link explains how this works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Be reassured the email & message is from Sky and your details are safe and secure.

Once you receive an invite you’ll have 48 hours to initiate a chat before it automatically times out, also ensure you login to the forum periodically for 48 hours after receiving the invite and check the chat bubble for any responses from sky and make sure you respond to each message from sky within 48 hours of each message, or the chat will time out again

NB 1 If your post has been escalated for a non return fee issue please note proof of postage is required without it refunds are at sky’s discretion

NB 2 If you are using Safari please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Chrome


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by Addie15 This message was authored by: Addie15

Re: Linking my mobile

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @claire855 and @Laurab87.

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