Linking my mobile

[SheilaOs]

I am trying to connect my sky mobiles to my sky account. I have entered the requested details but keep being told it can't connect to my account. 

[SKY1992bf]

@SheilaOs To get you some help, I’ve escalated your post to sky community chat who hopefully will be in contact and send you a private community message/email so I would recommend that if not already on, you turn email/private message notifications on to avoid missing any alerts

So look out for a chat bubble across the bottom of the screen when logged onto the forum

This link explains how this works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Be reassured the email & message is from Sky and your details are safe and secure.

Once you receive an invite you’ll have 48 hours to initiate a chat before it automatically times out, also ensure you login to the forum periodically for 48 hours after receiving the invite and check the chat bubble for any responses from sky and make sure you respond to each message from sky within 48 hours of each message, or the chat will time out again

NB 1 If your post has been escalated for a non return fee issue please note proof of postage is required without it refunds are at sky’s discretion

NB 2 If you are using Safari please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Chrome

[Greenfingers001 · Accepted solution]

Thanks for escalating this. We’ve sent @SheilaOs  an invite to chat.

[Ready04221]

I need help too please 

[Ready04221]

I need help too please as I can't link mine either 

[caesarome]

@Ready04221 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to @Ready04221.

[Linz+e+p]

I need help too

[Jaynie+A]

I need help with this too. I've had my phone for almost a year and NEVER had access due to being unable to link. I've phoned multiple times and still can't link (it keeps saying technical difficulties)

[caesarome]

@Linz+e+p @Jaynie+A 

To get you some help with this I have escalated your posts to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Jaynie+A and @Linz+e+p  invite to chat.

[Greenfingers001]

Update:

Spoke with @Jaynie+A and resolved sign in issues

Thanks again for the escalation have a great evening

[claire855]

I have the same issue and can't connect my Sky Mobile account to the TV/Broadband account using the app. Please can someone advise.

Thanks!

[SKY1992bf]

@claire855 To get you some help, I’ve escalated your post to sky community chat who hopefully will be in contact and send you a private community message/email so I would recommend that if not already on, you turn email/private message notifications on to avoid missing any alerts

So look out for a chat bubble across the bottom of the screen when logged onto the forum

This link explains how this works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Be reassured the email & message is from Sky and your details are safe and secure.

Once you receive an invite you’ll have 48 hours to initiate a chat before it automatically times out, also ensure you login to the forum periodically for 48 hours after receiving the invite and check the chat bubble for any responses from sky and make sure you respond to each message from sky within 48 hours of each message, or the chat will time out again

NB 1 If your post has been escalated for a non return fee issue please note proof of postage is required without it refunds are at sky’s discretion

NB 2 If you are using Safari please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Chrome

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @claire855 and @Laurab87.