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Discussion topic: Linking my mobile account to my Sky ID in Ireland

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This message was authored by Bridget04 This message was authored by: Bridget04

Linking my mobile account to my Sky ID in Ireland

I am from Ireland and everytime I try to link my account, It says my postcode is invalid, even when I change the flag to Republic of Ireland. It says my postcode is invalid and is asking for a UK postcode. I've had a new sim for over a week now, and am still unable to activate it due to this problem. 

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This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Linking my mobile account to my Sky ID in Ireland

Posted by a Sky employee

Hi @Bridget04 

 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

 

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks
Tom
This message was authored by Rafa3 This message was authored by: Rafa3

Re: Linking my mobile account to my Sky ID in Ireland

Hello,

 

I have the same issue.

 

Can you help please?

 

Thanks,

 

 

This message was authored by caesarome This message was authored by: caesarome

Re: Linking my mobile account to my Sky ID in Ireland

Posted by a Superuser, not a Sky employee. Find out more

@Rafa3 

What issue are you having ?

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This message was authored by Rafa3 This message was authored by: Rafa3

Re: Linking my mobile account to my Sky ID in Ireland

Hi @caesarome : I am from Ireland and everytime I try to link my account, It says my postcode is invalid, even when I change the flag to Republic of Ireland. It says my postcode is invalid and is asking for a UK postcode. I've had a new sim for over a week now, and am still unable to activate it due to this problem. 

This message was authored by caesarome This message was authored by: caesarome

Re: Linking my mobile account to my Sky ID in Ireland

Posted by a Superuser, not a Sky employee. Find out more

@Rafa3 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Addie15 This message was authored by: Addie15

Re: Linking my mobile account to my Sky ID in Ireland

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @Rafa3.

This message was authored by Rafa3 This message was authored by: Rafa3

Re: Linking my mobile account to my Sky ID in Ireland

Hello @Addie15 : I have sent you a message in the chat but didn't get a reply. I am not sure if I wrote you on the correct chat.

Thanks

This message was authored by caesarome This message was authored by: caesarome

Re: Linking my mobile account to my Sky ID in Ireland

Posted by a Superuser, not a Sky employee. Find out more

@Rafa3 

The chat is via the red bubble that you should see at the bottom this page, one of the messagig team should then reply to you tomorrow.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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