20 Jan 2025 12:15 PM
I am from Ireland and everytime I try to link my account, It says my postcode is invalid, even when I change the flag to Republic of Ireland. It says my postcode is invalid and is asking for a UK postcode. I've had a new sim for over a week now, and am still unable to activate it due to this problem.
21 Jan 2025 08:28 AM
Posted by a Sky employeeHi @Bridget04
Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the chat bubble to start the conversation.
Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
02 Feb 2025 04:55 PM
Hello,
I have the same issue.
Can you help please?
Thanks,
02 Feb 2025 04:57 PM
Posted by a Superuser, not a Sky employee. Find out moreWhat issue are you having ?
02 Feb 2025 05:12 PM
Hi @caesarome : I am from Ireland and everytime I try to link my account, It says my postcode is invalid, even when I change the flag to Republic of Ireland. It says my postcode is invalid and is asking for a UK postcode. I've had a new sim for over a week now, and am still unable to activate it due to this problem.
02 Feb 2025 05:21 PM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.
03 Feb 2025 08:11 AM
Posted by a Sky employeeHi there! Thank you for escalating this. We have sent an invite to @Rafa3.
03 Feb 2025 07:42 PM
Hello @Addie15 : I have sent you a message in the chat but didn't get a reply. I am not sure if I wrote you on the correct chat.
Thanks
03 Feb 2025 07:50 PM
Posted by a Superuser, not a Sky employee. Find out moreThe chat is via the red bubble that you should see at the bottom this page, one of the messagig team should then reply to you tomorrow.
No problem. Browse or search to find help, or start a new discussion on Community.
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