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Discussion topic: Linking mobile account

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This message was authored by Kirstie80 This message was authored by: Kirstie80

Linking mobile account

Hi I'm unable to link my mobile account on my new phone. I keep trying but it says technical error everytime. Also where would I find my invoice number to claim my watch? Thanks
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This message was authored by caesarome This message was authored by: caesarome

Re: Linking mobile account

Posted by a Superuser, not a Sky employee. Find out more

@Kirstie80 wrote:
Hi I'm unable to link my mobile account on my new phone. I keep trying but it says technical error everytime

@Kirstie80 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

 


@Kirstie80 wrote:
Also where would I find my invoice number to claim my watch? Thanks

To claim upload a picture of an email about your order and also upload your credit agreement. Put the agreement number in the order number tab without the letters.

 

Your credit agreement can be found in your message centre:

 

https://messages.sky.com/message-centre


Samsung will send this within 45 days of the claim being validated.

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This message was authored by Addie15 This message was authored by: Addie15

Re: Linking mobile account

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @Kirstie80.

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