Linking SKYid to mobile account

[SuzieDvs]

I'm trying to log into my sky mobile account via My Sky, but it says I need to "link account". I enter the details asked for. (surname, postcode and last 6 digits of bank account I use to pay my bill). However,  it then says account already linked and won't let me go any further.

I activated my sim the other day but I still have 5 more to activate for family members.

[caesarome]

@SuzieDvs 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

[SuzieDvs]

No one has come back to me and it has been over 48 hours now 😞

[SuzieDvs]

No one came back to me and it has been over 48 hours :(. I have been checking this post frequently

[caesarome]

Sorry @SuzieDvs , that was my error so please check back tomorrow morning as it has been escalated now.

[Lisa-P1987]

Thanks for escalating this. We’ve sent SuzieDvs an invite to chat.

[Addie15]

Update-Wea re closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.