Link SkyID and mobil

[Lorna1982]

Hi,

I've been a long time sky customers for TV and broadband but just recently decided to take a mobile contract with them. I did this last week and since then i've had difficulty linking my Sky ID to the mobile account so have been unable to sign the credit agreement. I've used the live chat a number of times and called the call centre and no one is able to help me fix this. I keep getting an 'Whoops there is an error' message on screen.  I'm at a loss what to do next and considering cancelling everything as its been so frustrating and time consuming and i'm no further forward. Any advice would be appreciated.

thanks

Lorna

[63johnw]

Hi @Lorna1982  to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat. 

[Lorna1982 · Accepted solution]

Thanks for this. I've managed to speak to someone and the issue seems to have been because my husband is a sky mobile customer so has ame payment details. They changed the payment details for verifying then switched them back. Thanks fully got there  in the end