Lack of phone credit

[Wolfmantrooper]

 

Promised an email when old device received no email or text sent after 27days 

promised a valuation within 4 to 5 days of receipt still no value offered after 27days 

spoke to an advisor after 14 days who acknowledged receipt of device and promised it would show on my next bill 

well it showed as another monthly charge for a phone I no longer have and haven't had for 27days 

 shame on you Sky for shoddy service and taking money under false pretence 

[Daniel0210 · Accepted solution]

@Wolfmantrooper 
In case you’re not aware you aren’t contacting Sky Customer Services on here. This is a customer led discussion forum where Sky customers are available to try to help other customers.

Youll need to contact Sky again and chase this up. Any extra payment should be reimbursed in due course. 

[caesarome]

@Wolfmantrooper 

You can fill in this form to register a complaint:

https://www.sky.com/help/complaints

[PandJ2020]

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@Wolfmantrooper wrote:

as another monthly charge for a phone I no longer have and haven't had for 27days 

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Any such payment would go towards paying off any outstanding credit - it's not 'lost'.

[Wolfmantrooper]

Well you are right if course but what about the rental charge I am still being charged for a phone I no longer have and haven't had for almost a full month that's my issue really not so much the final trade in value 

[PandJ2020]

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@Wolfmantrooper wrote:

Well you are right if course but what about the rental charge 

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Sky Mobile does not offer device 'rental'.  All phones are purchased via a credit agreement.