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Discussion topic: Lack of Contact Options

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This message was authored by Lesm This message was authored by: Lesm

Lack of Contact Options

Why can't you contact Sky by phone. It gives you the option to call them but when you press the selection box it doesn't load.

 

I think they used to be easier to contact 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Lack of Contact Options

Posted by a Superuser, not a Sky employee. Find out more

@Lesm 
You can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, otherwise you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

 

Is the reason you needed to call something we can help with? 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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