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Discussion topic: Keeps asking Link SkyID to activate SIM - already linked. Going round in circles.

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This message was authored by: GeoffH2

Keeps asking Link SkyID to activate SIM - already linked. Going round in circles.

Hi. Need to activate SIM. Asks to link ID, fill in details, says already linked. Go back to activate SIM and ask to link again. Going round in circles. Cannot call Sky at this time. Thanks 

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This message was authored by: 63johnw

Re: Keeps asking Link SkyID to activate SIM - already linked. Going round in circles.

Posted by a Superuser, not a Sky employee. Find out more

Hi @GeoffH2  to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat. 

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This message was authored by: Mr+Flibbles+86

Re: Keeps asking Link SkyID to activate SIM - already linked. Going round in circles.

Thanks for escalating this. We’ve sent an invite to @GeoffH2 to chat.

This message was authored by: Ponton

Re: Keeps asking Link SkyID to activate SIM - already linked. Going round in circles.

Sky is telling me by email that my phone is ready to use sky Sim every time I try to do it it goes oops error then it's telling me that my account has been cancelled please what is going on? It's getting very very frustrating

This message was authored by: caesarome

Re: Keeps asking Link SkyID to activate SIM - already linked. Going round in circles.

Posted by a Superuser, not a Sky employee. Find out more

@Ponton wrote:

Sky is telling me by email that my phone is ready to use sky Sim every time I try to do it it goes oops error then it's telling me that my account has been cancelled 


What are you doing when you see the oops error ?

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