Discussion topic: Jazayeri farsani
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Message posted on 02 Jul 2024 08:13 AM
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Jazayeri farsani
Hi There, my name is Jazayeri farsani,I lost my iPhone 15 pro max, 256Gb, I have all ready make a claim to insurance company, so I need proof of usage of my mobile number
so humble request to you please provide proof of usage on this number.
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All Replies
Message posted on 02 Jul 2024 08:24 AM
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Re: Jazayeri farsani
@Shahrzad_80jaz You will have to call Sky to make that request, the forum is manned mainly by fellow customers who cannot assist with this issue(neither can the few Sky staff here).
Message posted on 02 Jul 2024 09:29 AM
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Re: Jazayeri farsani
This was posted by a Sky employee previously :
"The proof of usage is your email with the IMEl number on it which you got when you first took the device. That is what insurance companies need. So you need to ask for that, not proof of usage as in the bills."
So look for your credit agreement in your message centre:
https://www.sky.com/mymessages
Also Sky has this guide:
https://www.sky.com/help/articles/sky-mobile-proof-of-purchase-insurance-claim-requests
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 02 Jul 2024 10:19 AM
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Re: Jazayeri farsani
It's worth also reporting the loss on the Immobilise website
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 02 Jul 2024 11:53 AM
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Re: Jazayeri farsani
Thanks for your help but insurance need proof of usage with imei number first usage and last usage. Not accept this without imei number. What can i do now? I neede my phone. Helpe me please
Message posted on 02 Jul 2024 11:58 AM
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Re: Jazayeri farsani
As stated above the proof of usage is your email with the IMEl number on it which you got when you first took the device. That is what insurance companies need. So you need to ask for that, not proof of usage as in the bills etc.
https://www.sky.com/help/articles/sky-mobile-proof-of-purchase-insurance-claim-requests
This information has been provided by Sky staff.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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