Jazayeri farsani

[Shahrzad_80jaz]

Hi There, my name is Jazayeri farsani,I lost my iPhone 15 pro max, 256Gb, I have all ready make a claim to insurance company, so I need proof of usage of my mobile number 

so humble request to you please provide proof of usage on this number.

[daveNOS]

@Shahrzad_80jaz You will have to call Sky to make that request, the forum is manned mainly by fellow customers who cannot assist with this issue(neither can the few Sky staff here). 

[caesarome]

@Shahrzad_80jaz 

This was posted by a Sky employee previously :

"The proof of usage is your email with the IMEl number on it which you got when you first took the device. That is what insurance companies need. So you need to ask for that, not proof of usage as in the bills."

So look for your credit agreement in your message centre:
https://www.sky.com/mymessages

Also Sky has this guide:

https://www.sky.com/help/articles/sky-mobile-proof-of-purchase-insurance-claim-requests

[Daniel0210]

@Shahrzad_80jaz 

It's worth also reporting the loss on the Immobilise website

https://www.immobilise.com 

[Shahrzad_80jaz]

Thanks for your help but insurance need proof of usage with imei number first usage and last usage. Not accept this without imei number. What can i do now? I neede my phone. Helpe me please 

[Daniel0210]

@Shahrzad_80jaz 

As stated above the proof of usage is your email with the IMEl number on it which you got when you first took the device. That is what insurance companies need. So you need to ask for that, not proof of usage as in the bills etc.

https://www.sky.com/help/articles/sky-mobile-proof-of-purchase-insurance-claim-requests

This information has been provided by Sky staff.