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Discussion topic: Its saying my phones been cancelled but its still showing on my tracking

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This message was authored by: Nay6

Its saying my phones been cancelled but its still showing on my tracking

I ordered a phone yesterday and it's saying it's been cancelled but I didn't cancel it and it still shows in my tracking 

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This message was authored by: PandJ2020

Re: Its saying my phones been cancelled but its still showing on my tracking

Posted by a Superuser, not a Sky employee. Find out more

You need to call Sky.  Usually an indication of a credit check issue.

I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: caesarome

Re: Its saying my phones been cancelled but its still showing on my tracking

Posted by a Superuser, not a Sky employee. Find out more

@Nay6 

As Sky are not allowed to access your credit records all they can say is the reason for the cancellation so if you have failed the credit check then this will be something you need to look into yourself. You could sign up on a free months trial at somewhere like Experian which will give you access to your credit record. If you do this remember to cancel before the free month finishes.

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