So I recently upgraded phones from an Oppo to a Google Pixel, Absolutely nothing wrong with the phone itself but I upgraded phones via ESim which I would have thought to been an easy switch but it hasn't been.
Everytime I have attempted to install my new esim on my phone It fails to activate then I always recieive an email after saying they are working on activating it and will contact me if they can't activate it within 48 hours. Every. Time this happens.
Now i contacted Sky through online chat, Spoke to a lovely lady named amanda. I explained my situation with her, I have already paid off my previous contract so all I am paying is my new google pixel phone. Now after explaining what had happend she insisted on sending a replacement sim card by keeping the same phone but instead of an Esim it was a psycial sim which I already had one in my old phone.
None the less I instaled it and activated the sim on my phone so great should be working right? Right?? I log into my sky app and it is still asking me to install my Esim even after Amanda said that they were going to take that prompt off. Fast forward my first month of paying for my new phone and I log in onto the app, It still is asking me to install my new esim, It is also using data from my previous contract of 10GB and not the 50GB in my new contract, This is really frustating especially for the amount of time this has taken out of me. Someone please help and not direct me to a website that explains nothing and please don't direct me to speaking to an AI or call them as I tried calling them and was stuck on the phone for 4 hours and left on hold 90% of the time. to which didn't get resolved.
