Issues porting phone number to sky mobile

[samhubert]

I recently transferred all my services to Sky from Eir, with the mobile phone numbers being the last thing. The Sim's arrived quickly and activation of the two numbers (shared account at Eir) was simple. However the step to transfer the old numbers continues to be paused by Sky, as more than one number is attached to the account (which was input every time). So I am currently running my old eir Sim card as the numbers won't port.

[Baradona]

I had a similar issue and I contacted sky mobile through their messaging service.  It turned out I was selecting prepay when I should have been slecting bill pay for my current mobile provider GoMo.  I presumed it was a prepay service as I just has a rolling contract by month.  Anyhow, once this was amended the number transferred over with no issue.

In all it took about 15 minutes of messaging back and forward, mainly confirming details, for the issue to be resolved and my number to transfer.

I was going mad trying to figure out what the issue was and sounds similar to issues others are having, so hope this helps.