Discussion topic: Issues linking Sky mobile

This message was authored by: cmarshy · ‎24 Nov 2023

I have just got a new mobile accoun with Sky and have had an e-mail with a link, to link my old/existing Sky id account to my new mobile. Every time I follow the link and put in all of the correct info, it comes up with an error message. Until this is done I can't activate my sim or use my new phone etc... Can anyone help? I'm getting no response on the phone or an answer from the chat bot!!

This message was authored by: 63johnw · ‎24 Nov 2023

Hi @cmarshy to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat.

If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.

This message was authored by: Lisa-P1987 · ‎24 Nov 2023

Thanks for escalating this. We’ve sent @cmarshy an invite to chat.

Thanks

Lisa - Sky Tech Team Expert

Discussion topic: Issues linking Sky mobile

Issues linking Sky mobile

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