I've called sky two weeks ago about the issue l have l brought a iPhone 17pro max and l didn't like it and l returned it on the 10 October and I'm still paying for the phone I meant to be paying like £60 and I'm paying £138 for the last bill and l need a refund for the iPhone 17pro max as I've returned it back and the system needs sorting out so the next bill will be like £60 not £98
Returned devices need to be processed and checked for damage etc which takes a number of weeks at which point your bills should be amended.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Yh it been like a month when l returned the phone and l called them two weeks ago and they said they will put it on they system and give me a call on the same week and im not going to carry on paying for something l don't have, so what can l do because l can't stop paying that just going to ruin my credit
im not going to carry on paying for something l don't have
Unfortunately, 'refusing' to pay may not be a good idea. Once the return is processed your overpayments will become a credit (and can be returned if no further bills to pay).
I am just another Sky customer and my views are my own even if you don't like the answers
